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Meta Business Manager domain validation

To connect Deskbolt to your Facebook, Instagram, or WhatsApp Business page, Meta requires your domain to be verified in Business Manager and added to your account's Brand Safety list.

Prerequisites​

  • Have Admin access to the Business Manager that owns the page to connect
  • Be able to edit your DNS OR upload an HTML file to your site root

Step 1 — Open Brand Safety​

  1. Go to business.facebook.com
  2. Click the gear icon at top right (Settings)
  3. In the left menu: Brand Safety → Domains

Step 2 — Add your domain​

  1. Click "Add"
  2. Enter your domain without https:// and without www. — just yoursite.com
  3. Click "Add domain"

:::warning Common mistakes

  • Don't enter https://yoursite.com → Meta refuses
  • Don't enter www.yoursite.com → Meta considers it different from the root domain :::

Step 3 — Choose verification method​

Meta offers 3 methods. We recommend:

If you have DNS access​

Choose DNS TXT record.

  1. Meta gives you a record like: 
    facebook-domain-verification=abc123def456...
  2. Go to your DNS registrar (OVH, GoDaddy, Cloudflare, Namecheap…)
  3. Add a TXT record:
    • Host: @ (or leave empty depending on registrar)
    • Value: the string Meta provided
  4. Save

If you DON'T have DNS access​

Choose HTML file upload.

  1. Meta gives you an .html file to download
  2. Upload it to your site root (https://yoursite.com/the-file.html)
  3. Verify it's accessible by typing the URL in your browser

Step 4 — Click "Verify"​

Back in Meta Business Manager, click "Verify".

  • DNS: verification can take a few minutes to 24h (DNS propagation)
  • HTML: nearly instant

Step 5 — ⚠️ DON'T FORGET: confirm domain is verified​

This is the most often forgotten step, causing 80% of blockers:

  1. Once your domain shows "Verified" (green badge), go back to Brand Safety → Domains
  2. Confirm your domain appears as "Verified"
  3. This "Verified" status is the trigger that lets Deskbolt connect your Facebook page to the chatbot

If after this step Deskbolt still doesn't connect, contact us — it's probably a Business Manager issue (wrong BM used, missing admin permissions…).

Edge cases​

I have multiple Business Managers​

Make sure you verify the domain on the right BM — the one that owns the Facebook page you want to connect to Deskbolt. To find it: Facebook page → Settings → Page roles → "Owned by Business Manager XXX".

My domain is verified but Deskbolt doesn't connect​

Check:

  1. You're admin of the BM (not just editor)
  2. The Facebook page is assigned to the same BM
  3. You've shared the right credentials with us

If all OK, email us with a screenshot of your Brand Safety → Domains.

How long does it take?​

StepTime
Add the domain1 min
DNS verification5 min to 24h
HTML verification< 1 min
Brand Safety → Verifiedinstant

Total: usually 15-30 minutes if everything goes well.