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APIMO integration

APIMO is a real estate CRM used by many agencies. Deskbolt integrates with APIMO to push qualified chatbot leads directly into your CRM.

This page lists known APIMO API limitations and Deskbolt workarounds.

What works with APIMO + Deskbolt​

✓ Lead push: every qualified chatbot conversation creates a lead in APIMO (name, email, phone, initial message, intent).

✓ Property push: if the lead viewed a specific property on your site before chatting, the info is attached to the lead.

✓ Agency-based search: workaround for property location search (see limitation #3 below).

Known APIMO API limitations​

1. No duplicate detection on APIMO side​

Symptom: if the same prospect contacts your chatbot twice with the same email/phone, APIMO creates 2 separate leads (instead of updating the existing one).

Why: the APIMO API doesn't expose a getLead by email/phone search.

Deskbolt workaround: we keep our own conversation ↔ lead index on the Deskbolt side. Before pushing to APIMO, we check if the lead already exists. If yes, we don't create a duplicate in APIMO and continue the conversation on the existing lead.

2. No automatic re-assignment to the same agent​

Symptom: if a prospect was previously in contact with agent X, and they come back via the chatbot, APIMO doesn't tell us to route them back to X.

Why: no access to conversation ↔ agent history via the API.

Deskbolt workaround: we keep our own history on the Deskbolt side and auto-route to the agent who already followed the lead.

3. No location filter on the properties API​

Symptom: if a prospect asks "do you have properties in Paris 16e?", the APIMO API doesn't offer a ?location=paris-16 filter directly.

Deskbolt workaround: search by agency (each APIMO agency is typically geo-located). Going forward, we'll enrich our own property index to allow city/neighborhood search directly in the chatbot.

4. Property-based Smart Triggers: limited​

Affected triggers:

  • "price drop on a property the lead viewed" → lead notification
  • "new property matching lead criteria" → lead notification

Why: these triggers depend on APIMO → Deskbolt sync frequency. If we sync 1×/24h, we have 24h delay.

Deskbolt workaround: we configure webhook sync if APIMO supports it (case by case), otherwise hourly polling.

5. Inactivity trigger: 100% feasible on Deskbolt side​

Good news: for the "lead inactive for X days, auto-followup" trigger, no APIMO needed — we know the date of the last message on the Deskbolt side, we can trigger directly.

6. Lead status update (Qualified → Visit → Converted)​

To check case by case based on the write endpoints APIMO exposes for lead statuses. If you have a custom APIMO instance, tell us which endpoints are active and we'll adapt.

How to get started​

  1. Share your APIMO credentials (API key, agency ID) by email at karim@deskbolt.com.
  2. We configure the integration on our side (~30 min).
  3. We validate together on 1-2 test leads that everything works.
  4. We switch to prod, you see chatbot leads landing in your APIMO.

APIMO improvements roadmap​

If you have specific APIMO needs not covered here, let us know. Several APIMO clients share the same needs — every feedback helps us prioritize.